Care instructions


A handmade rug offers excellent durability. They can be cleaned and repaired al- most infinitely and should last a lifetime. Anna Charlotte recommend treating everyday stains and spillages by mopping up the area and using a solution of soft soap in warm water if required. Accidents do happen and if you experience a serious spillage please call your nearest showroom for recommended cleaners and advice.


New rugs can shed a bit of fluff, which is created from excess fibres that were not properly incorporated into the yarn during spinning. This is normal, and is not a sign that your rug is falling apart! It is best to vacuum a rug often at first – after some time the fluffing will lessen and eventually cease.


Yarn prepared by hand is not completely uniform in colour or thickness. When this yarn is dyed it does not take the colour evenly, and these inconsistencies produce a subtle stripe effect in the finished rug, called ‘abrash’. This is a desirable feature of hand knotted rugs, imparting them with life and character. Rugs made without abrash appear flat and look machine made.


Anna Charlotte uses only the best dyes that offer the most resistance to fading. However, there are no dyes that are completely photostable or impervious to fad- ing in sunlight. Over time, any material left in strong sunlight will fade. Tradition- ally, the best way to mitigate this effect is to turn a rug from time to time so that at least any fade is even.

Loose threads

When a rug is hand-knotted on the loom the initial pile is significantly longer, and is then sheared down to the desired height. Occasionally some longer threads are not cut and become embedded in the pile. Over time these threads can protrude and should be carefully cut with sharp scissors. It is also possible that an individ- ual knot has missed the warp or weft and therefore comes undone, this also cre- ates a loose thread and in this instance it is best to gently pull it out. As each knot is separate the rug will not unravel, and the surrounding knots will simply fill in the space. If a thread does not come out easily when pulled it should be trimmed.

Cleaning bamboo silk rugs

Cleaning bamboo silk rugs should be left to a professional carpet cleaner, however, there are times when a quick response is needed and you need to clean the carpet yourself. Bamboo, and banana silk rugs are known for their unique characteristics; therefore, need extra care when cleaning which will help to keep it looking luxurious and shiny.


Vacuuming should only be done with a Cylinder Vacuum Cleaner without a beater bar. The brushes should be raised away from the surface of the pile and suction reduced to the minimum amount needed to remove the dust and dirt build up. To get the best results vacuum in the direction of the pile, this is to avoid pushing the dirt back into the fibers of the carpet. If the carpet is in a moderate traffic area it should be vacuumed at least twice a month to remove dirt; however vacuuming frequency should match traffic and soil conditions.

Stain Removal Techniques

  • –  Pre-test a hidden area
  • –  Treat spots quickly to prevent permanent stains
  • –  DO NOT scrub bamboo, or banana silk carpet; it could warp the pile. Gently blot the soiled area, beginnning from the edge and working your way in, using a white cloth or paper-towel to absorb liquid from spills. Dyes and inks in colored fabrics and paper can run and further damage your carpet.